maltamarket.netLimited (“we”, “our”, “us” or “maltamarket.net”) is committed to protecting the
We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.
We collect information:
As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.
When you visit the Site or Mobile Apps, or make a maltamarket.net order through the Site or Mobile APPs, you are asked to provide information about yourself including your name, contact details, delivery address, order details and payment information such as credit or debit card information. We may also collect your date of birth to verify your age when you purchase age restricted items.
We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call.
We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law.
Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:
We also process your data where we have a legitimate interest for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:
We also process your data to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of maltamarket, digital partners or others (including to prevent fraud);
If you submit comments and feedback regarding the Sites and the services, we may use such comments and feedback on the Sites and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live.We may send push notifications to you through our mobile application, we may send you push notifications relating to the services about our services and offers. If you want to stop receiving push notifications from us at any time, you can send an email to us (see firstname.lastname@example.org or contact page on our website: maltamarket.net).
We will also analyse data about your use of our services from your location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, to present you with digital partners or others that we think you will prefer, or to let you know about special offers or products which we think you may be interested in (including maltamarket Business). This activity is referred to as profiling. You have certain rights in relation to this type of processing. Please see ‘Your Rights’ section below for more information.
We will not retain your information for any longer than we think is necessary.
Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of my information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
When determining the relevant retention periods, we will take into account factors including:
Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with.
We share your information with other maltamarket group companies only where necessary for the purposes set out in section 4. We share your information with third party service providers which provide services on our behalf. The types of third party service providers whom we share your information with include for example:
If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
We may also share your information:
International transfers of data:
Please contact us using the contact details above if you want further information on the countries to which personal data may be transferred and the specific mechanism used by us when transferring your personal data out of the EEA.
We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.
We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.
Where you have chosen a password that allows you to access certain parts of the Sites, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Subject to applicable law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.
If you have any questions or comments regarding this Privacy Notice, please contact us by sending an email.
Triq L-Imghazel, IVY Mansion FL 16, Swieqi, 1024 Malta